We are pleased to announce that our Mansfield branch has been awarded a CQC rating of ‘GOOD’!
Here are a few of the comments raised in our report;
“People felt safe when staff cared for them in their homes”.
“We do now get the same carers each week and 99% of the time they arrive on time”. “We continued to get the same during lockdown which was good as we were both shielding.”
“ Staff were recruited safely. People’s medicines were well managed. Accidents and incidents were appropriately investigated. Robust infection control procedures were in place. This included how to reduce the risk of the spread of COVID-19.”
“The staff know what they are doing and keep [my relative] safe. For example, we have a stair lift and they will prompt [family member] to make sure they sit correctly and the same in the shower, they make sure they are sat properly on the seat. I have no concerns about safety.”
People felt especially well supported during the height of the COVID-19 pandemic. Staff wellbeing was actively supported and monitored.
“I got a regular phone call once a week during lockdown, to check I was well and to see if I needed anything.”
A huge thank you to the entire Mansfield team who have worked tirelessly this year to provide a caring, safe and effective service to our clients.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.