Archive for March, 2022

Our new tech helps to reconnect siblings who haven’t seen each other in years

Wednesday, March 30th, 2022
Our brand new Virtual Ward Project with Komp, allows our service users to connect with family and healthcare professionals using a one button computer that is specifically designed for the digitally excluded.



Being trialled across Lincolnshire, The Virtual Ward has been installed in a number of our service users homes. The new technology provides accessible digital communication with video streaming, photo sharing, scheduling and more. With an extremely simple interface, it demands nothing from the end user, allowing them to easily communicate with their families and Fosse.

Set to tackle the ever growing need of residents who find themselves cut off by the digital divide, this innovative communication device is a revolutionary solution to loneliness in older adults and social care support.


A brother and sister who are currently trialling the new technology were overwhelmed when they were able to reconnect via the system for the first time in years. Both had been unable to travel the long distance to see the other due to health concerns and their continuous care needs, but with Virtual Ward with Komp, they are now able to see each other whenever they like. The simplicity for the end user means that they can easily speak to each other as if it was in person as frequently as they wish. Both of them were very emotional after the first reuniting and they were so thankful for their new computer.


As a care provider we will be able to digitise appointments with users who previously would be unable to use video calling systems and/or other technology devices. Families can connect regularly to improve user wellbeing and reduce reliance on service providers. These life changing features can:

  • Reduce staff visit times and improve care planning
  • Increase face-to-face contacts for the user (research links to improved wellbeing)
  • Connect families no matter where they are, reducing isolation and associated health risks and costs


The key features include:

  • Large 21’’ widescreen display
  • Connect via 4g or Wi-Fi
  • Enhanced privacy with encrypted calls (no data sharing)
  • Prompts & support for daily living tasks
  • Safety and well-being checks
  • Connect users to their loved ones via secure video calls, and content sharing
  • Enhance care planning with remote care and digitised appointments


If you would like to find out more about our Virtual Ward please feel free to get in touch.

Cultural and complex care needs: The right people for the right person

Wednesday, March 23rd, 2022

With any new service users, we always take the time to talk with them and their family members to give us a comprehensive insight into their personal needs and preferences.  We can then develop bespoke care plans tailored specifically for the service user and provide them with carers who are best suited to support them.



Why do we think this is so important? Well, here is just one of many stories that highlights the positive impact this can have.

Dorothy (false name to protect their identity) is lovely Caribbean lady with very strong religious beliefs. Her heritage, culture and religion are very important to her, and when we were first introduced it was apparent that she responded better to those who showed an interest and knowledge about such aspects.

Dorothy had complex care needs and she had lived in various environments in the past but was now living independently at home. She was regularly monitored by a mental health support team and suffered with a heart condition which had led to multiple strokes that affected her speech.

With this information we worked hard to develop a plan that met her personal and cultural preferences alongside an extensive proposal for her complex care needs. This involved providing our team with additional training that gave them the ability to recognise, understand and prevent relevant healthcare concerns. They also received support with speech therapy techniques to ensure that they could communicate effectively with Dorothy.

We were able to provide care workers who were both culturally likeminded and proficiently trained, to support and communicate with Dorothy. We worked with her mental health social care worker to carry out the care plan and together we were consistently reviewing and developing our support as we continued the service.

Although initially hesitant, Dorothy absolutely loved her new carers. They attended church with her every Sunday and Wednesday, went out on day trips and fun excursions and most importantly helped her with everyday living tasks. They were becoming the best of friends and it was clear to see that Dorothy’s confidence in herself, and those around her, was improving immensely.

As the care continued and the relationships blossomed, unfortunately Dorothy suffered a cardiac arrest and stopped breathing whilst in the company of one of our team. Although, admittedly, the care worker was shocked and frightened, her incredibly quick thinking to get her in the correct position and perform CPR saved Dorothy’s life. Dorothy couldn’t have been more grateful, and she said there wasn’t a better person that could have been there when it happened.

Fosse Healthcare is extremely proud of everyone involved in the care and support of Dorothy and we hope this shows the dedication that healthcare providers, like us, have in providing care whilst supporting someone’s lifestyle choices and independence.

Early Deterioration Project shortlisted for an award in innovation

Friday, March 18th, 2022

Our partnership project with Nottinghamshire County Council and Birdie, which uses new technology to spot early signs of deteriorating health, has been nominated for an LGC award for Innovation.

The 2022 award is intended to celebrate those who have used innovation to re-think services in order to achieve better outcomes for citizens and communities either at less cost, to improve outcomes or delivery, or in order to continue delivery of service during the pandemic.

LGC editor Nick Golding said: “Those recognised by being shortlisted for the LGC Awards 2022 have worked tirelessly and innovatively to find new ways of supporting their communities. “All too often the work of local public servants is underappreciated. However, the LGC Awards offer a unique opportunity to celebrate these achievements – and the current period of pandemic recovery, uncertain financial conditions and the cost-of-living crisis means the value of skilled and hard-working staff has never been higher.” 

This new technology enables effective collaboration between social and health care professionals that wasn’t there before. By identifying concerns at the earliest possible stage, we are ensuring that people can continue to live as independently as possible and receive the right level of care, in the right place, at the right time.

Since the project began, we have seen some incredibly positive results. We have managed to stop needless trips to doctors’ surgeries and hospitals and more importantly intervened at crucial stages to supporting varying forms of health concerns.

We are extremely proud to have been shortlisted for this award alongside a number of other incredible projects and organisations that are dedicated to supporting people throughout their communities and beyond.

Going above and beyond to provide complex care

Tuesday, March 15th, 2022

In Leicestershire, we have been supporting a service user in their own home for several years. At the start of their package, they had one care worker visit, once a day, to assist in preparing their lunches for them. Unfortunately, outside of our care, the service user was admitted into hospital after experiencing a choking incident. They remained in hospital for a number of weeks and when they were eventually discharged, they were fitted with a Peg Feed (a feeding tube that goes directly into the stomach) whilst oral digestion was still an issue. 

Fosse worked in partnership with the District Nurse and Dietician to develop a support plan for them at home. This involved providing specialist training for our care workers and management team in Leicester so that we were able to provide effective and efficient support to aid their recovery. 

On discharge, the service user required assistance from two care workers, four times a day. The primary reason for this was due to the loss of independence caused by their lengthy hospital admission. Their mobility was greatly affected and their ability to do their usual living tasks was reduced substantially. 

After the initial transition period, the care package had been decreased down to three calls a day, with just one care worker, after an occupational therapy review confirmed that they were safe and much more comfortable at home. A few weeks later, an assessment by the dietician and the district nurse was completed and they were extremely pleased with their progress. The service user was now able to swallow soft mashed/liquid food and their mobility was back to what it was before the incident. 

We are now assisting with their meal preparation again and introducing them to some of the same living tasks that they were able to perform previously. The service user’s partner was extremely grateful for the involvement Fosse and said just how important we had been in regaining their independence.

We are committed to being able to provide complex care and support for our service users and their families when difficult circumstances arise. We’ll do everything we can to ensure that we are fully equipped to provide the best possible care.

Newsletter | February 2022

Wednesday, March 2nd, 2022

Download our February Newsletter here